MARTECH MINUTES: How Banks Can Meet the CRA Rule For Financial Literacy

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By Teresa Leno, CEO and Founder of Fresh Finance

In the ever-evolving world of finance, developing regulations and standards set by various legislative acts has become a norm for financial institutions and banks. One such regulation is the Community Reinvestment Act (CRA) rule, which requires banks to offer financial literacy as a crucial component of their compliance strategy.

Financial literacy, as defined by the Financial Literacy and Education Commission, refers to managing one’s financial resources effectively for a lifetime of financial well-being. This definition reveals that financial literacy equips individuals with the necessary skills to make informed financial decisions, contributing to their overall economic stability. Therefore, banks must promote financial literacy in their community outreach efforts.

Here’s how banks can work toward meeting the CRA’s rule for financial literacy.

First, strategic planning is vital— Develop a comprehensive plan that focuses on teaching financial education. This should include general financial topics such as budgeting, saving, investing, understanding credit and loans, and other related subjects. Tailor the curriculum to cater to the specific needs of your community.

Second, create partnerships—Banks must partner with local schools and community groups to develop effective financial literacy programs. These partnerships offer a platform to engage with the community directly and provide necessary financial education. High-school-age students and young adults are a fundamental group to focus on, as instilling financial literacy at a young age can help lay a strong foundation for future financial stability.

Third, leverage technology— Technology can help disseminate financial education. Given the current digital age, offering online resources through online banking apps, webinars, and interactive financial management tools can help reach a wider audience. Here are some additional ways to provide financial education using technology:

  • Implement gaming and simulation strategies to make learning more fun and engaging.
  • Send financial education newsletters to customers.
  • Have employees post articles to their social media accounts.

Fourth, regular assessments—Evaluations are vital to measuring the effectiveness of financial literacy programs in developing CRA requirements. Banks should implement quantifiable measures such as the number of individuals educated, loans issued due to education, and any recorded changes in financial behavior should be considered.

Fifth, engage employees—To help ensure the sustainability of financial education programs, banks must aim to create a culture of financial literacy among their employees. Encouraging employees to learn about financial topics continuously may benefit them personally and enhance their competency in delivering financial education to the community.

In conclusion, promoting financial literacy aligns with the spirit of the CRA Act by fostering economic growth and stability within communities. More importantly, financial literacy empowers individuals with the skills to manage their financial resources effectively, thereby strengthening the overall economy.

Complying with the CRA rule on financial literacy calls for commitment, innovation, and strategic planning. By employing targeted approaches to meeting the diverse needs of their communities, banks can effectively meet this necessary rule of providing financial literacy to their customers.

Contact Fresh Finance to learn more about their enterprise MarTech SaaS content tool for firms with 25 or more advisors


Teresa Leno worked as a financial advisor and experienced firsthand the importance of financial education to help clients make more informed decisions before a crisis. Through her experience, Fresh Finance was started as a financial content marketing solution to help advisors validate their expertise through sharing content.