Smarsh, a Portland, Oregon-based provider of communications data and intelligence technology, announced it has worked with OpenAI to create a solution for enterprises in the financial and other heavily regulated industries to use ChatGPT Enterprise compliantly.
This solution enables Smarsh customers, which includes 19 of the top 20 global financial institutions, to use ChatGPT Enterprise company-wide.
“There is immense customer value in being able to not only capture the content from ChatGPT Enterprise compliantly but for that content to be automatically appended with an ‘AI-generated content’ tag,” said Kim Crawford Goodman, CEO of Smarsh. “This will help financial institutions adhere to imminent AI regulation requiring organizations to differentiate AI- versus human-generated content and maintain governance policies for each.”
ChatGPT Enterprise is a version of OpenAI’s ChatGPT that is built for business use, and comes with enterprise-grade security and privacy. The software is SOC 2 compliant and offers an admin console for bulk user management. Customer prompts and company data are not used to train OpenAI models.
“Financial services and other regulated industries have long had concerns about rolling out new cloud-based solutions due to regulatory requirements and the specific enterprise-grade controls required to meet stringent oversight obligations, and generative AI is no different,” said Goutam Nadella, Chief Product Officer at Smarsh. “Financial services organizations looking to use ChatGPT Enterprise for improved employee productivity can soon do so with enhanced governance controls to help stay compliant with regulations. This will unlock a world of opportunity across the industry.”
The Smarsh Platform enables financial organizations to capture, archive and monitor data from business-critical communications channels. The platform’s AI-powered surveillance technology allows firms to manage risk and surface digital communications intelligence.
