Smarsh is shaking up the digital communications compliance landscape with its latest option: the Annual Services Plan (ASP). According to a recent announcement, this new model is all about ‘service now’ — giving Smarsh Enterprise Platform customers the freedom to access what they need, exactly when they need it, without the typical red tape of traditional service contracts.
In a world where flexibility and rapid response are critical, the ASP redefines how businesses consume digital compliance services. This “first-of-its-kind” plan eliminates rigid contracts and static statements of work (SoW), replacing them with a seamless, on-demand service ecosystem that lets companies adapt to challenges in real time.
The Age of ‘Service Now’
“We are excited to introduce ASP, which enables large enterprises to stay ahead of the curve by obtaining the services they need when they need them, with predictable budget implications,” says Kim Crawford Goodman, CEO of Smarsh. “Whether it is facilitating the adoption of powerful AI/ML surveillance models, managing the integration of new digital communications capture channels, or administering an increasingly complex technical environment, companies can now operate across multiple work streams with more flexibility and control.” It’s a model that speaks directly to today’s ‘service now’ mindset – where speed, adaptability, and immediacy are key to staying competitive in a digital-first world.
Smarsh’s ASP caters to modern enterprises that are no longer satisfied with one-size-fits-all solutions. Instead, they’re looking for a scalable approach that matches the pace of their innovation. From managing AI/ML surveillance systems to integrating emerging communication channels, the ASP is built to scale with the ever-evolving needs of companies at the forefront of technology.
On-Demand, On Your Terms
At the heart of the ASP is a menu of services that Smarsh customers can tap into with a click. Managed Services allows firms to scale their compliance team instantly by plugging into Smarsh’s expertise in AI-driven risk detection, communication channel supervision, and data administration. Smarsh’s adoption services align a firm’s tech stack to their workflows and regulatory requirements. With Training and Smarsh University, teams can get smart, with access to live training sessions, how-to modules, and a deep library of knowledge to help them use the Smarsh platform to its fullest. Last but not least, Data Services simplifies a firm’s data game with services that include secure data archiving, legacy data integration, and API development for smooth data transfers to third-party apps.
These services aren’t just available – they’re on demand. The ASP lets companies turn on what they need, when they need it, with no hoops to jump through. It’s like a service subscription for enterprises, designed to keep pace with your digital transformation.
Flexibility with Predictability
Rohit Khanna, Chief Customer Officer at Smarsh, notes that customers have been quick to embrace the ASP. “We have already seen strong demand for ASP as with several customer sign-ups and we plan to expand the offering in the months ahead. Businesses that sign on for ASP will be well-equipped to take full advantage of the innovative digital communications compliance and data analytics capabilities at Smarsh, and to predictably manage the change that is required in today’s evolving regulatory environment,” he said.
The plan’s flexible structure allows businesses to dynamically allocate their ASP budget throughout the year. This could mean faster service activation, fewer bureaucratic delays, and more time focusing on growth and innovation – not paperwork.
